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Our flowers are sent by overnight courier. They are picked and packed by us and popped in a chiller until the courier collects them. They are then transported overnight to hopefully arrive with you before 12 noon. (We can arrange for a 10am delivery at an additional charge). We have problems with all couriers in these difficult times so make allowances and if you need flowers by a certain time then order for delivery the day previous. If your flowers are not with you by 2pm then email us and we can chase. The flowers are packaged in recycled and recyclable punnets in thermally insulated cardboard boxes with chiller packs. The couriers guarantee the flowers will be there next day and they also pack the boxes by hand at the depot rather than using standard parcel conveyor belts.